Customer Service & Operations - Take overall charge of the enquiries, complaints and requests from clients in any kinds of communications including but not limited to email, viber, phone.
-Troubleshoot and resolve product issues and concerns.
-Provide accurate, valid and complete information by using the right methods/tools.
-Build sustainable relationships and trust with customer accounts through open and interactive communication.
-Coordinating with finance team and sales HOD to follow up monthly payment collection and overdue payment for monthly
basis.

Organisational Goal, Procedure and KPI- Understand and follow the procedures of respective department.
-Clarify and understand your team, departmental and organisational goal with your team supervisor and HOD.
-Clarify and understand individual shortterm and longterm goal and KPI with your supervisor(which is importance for your promotion and benefit)

Team Collaboration- Closely working with your team member and HOD. 
- Creating and supporting technical knowledge between sales team, development team and marketing team.
- Providing accurate reporting and feedback to HOD on all leads and inquiries, and recommend
improvements that will positively impact sales and efficiency. 

 -At least 1 year Customer Service experience in a business to business sales environment preferred.
-Proficient computer skills including Word and Excel.
-Self driven, organized and able to prioritize multiple projects.
-Ability to provide exceptional customer service.
-Great oral and written communication skills.
-Must be able to follow through and complete responsibilities.
-Flexible to a changing sales and customer service environment.

Our HR team will contact you within 2 weeks of the closing date to let you know if you have been shortlisted.